It is easy to Upgrade to a higher package or Downgrade to a lower package, our system is flexible to suit your needs.
Login to your client area
Services >> My Services >>> then Choose the account you want to upgrade by clicking on the Active Tap in green color then go to Upgrade/Downgrade >>> Choose Product you want to upgrade or downgrade.
The system will automatically calculate the days you have used on the current package and give you the total amount to pay for the next package or fund the balance to your e-wallet or refund.
You can downgrade or upgrade an expired package, this is manually operation from here. You have to pay only the new package fee if the package has expired
After that proceed with selecting the Payment Gateway and click on continue which will generate an invoice for to pay. Or you select bank deposit to go to the bank or online transfer.
Note that the downgrade/upgrade key is located at the right side on the page under actions tap.
If you have issues with the upgrade/Downgrade, feel free to contact our support department at ticket@mydot.ng for further help, call our support lines for enquiry.
